BOYCOTT!!!!!!!!!!

Circuit City Sucks!!!!!!!!!!

I need to vent:

Just want you all to know that we are boycotting circuit city. I won't go into alot of detail, but they are not a very customer friendly store to work with.

So, a little less than a year ago, I bought a new TV and a surround sound system. At the time of the purchase, as with most stores when you are spending that much money, everyone was as pleasant as pie. They asked if we wanted a protection plan, of course we did, they added it on. Well, last month the DVD changer that was the main component of the surround system stopped working. After 1 hour on the phone with who-knows-where, ( I think at one point I was in India), and then another 20 minutes or so with the local store, I find out that I don't actually have a protection plan on the surround system, it only applied to the TV. So I ask them, how do you sell a package deal and only get protection on part of it and why didn't anyone tell me that when I made the purchase????????????

Long story a little shorter, they agreed to give me credit for the amount of the system. So, I ask the guy if I have to purchase another system with the credit or can I come in and buy $250 worth of movies if I wanted to? He said I could do what ever I wanted with the credit. The next day, we went in to spend our credit. They rang everything up and told me I owed another $15 on top of the credit. HUH? I kept track of what I was getting and I should have had some left. So I pay the $15 and as I am looking at my reciept, I notice that two of the items rang up wrong based on the pegs that they were on. One of the items was a $50 difference and the other one was only a $10 difference. NOW, we all know that I have had PLENTY of experience with the retail business and how it normally works. They would not honor either of the price differences for me becuase it isn't their fault that they were on the wrong pegs. Needless to say, I snatched my bag off the counter and Diego and I left the store screaming and yelling about their service and we will never go back.

If you happen to see me in their store, you better watch your pricing becuase the only reason I will go back is to change merchandise around so that they get all kinds of other people screaming and yelling and making their lives miserable because they won't honor their pricing.

WHEW! I am glad I got that off my chest. Happy reading.

Darci and Fam